Residential Advocates (new shifts available, full time, part time and relief positions available)

Volunteers of America Colorado   Durango, CO   Full-time     Social Service
Posted on June 10, 2024
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Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in-need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.
Volunteers of America Colorado believes unique challenges require unique and thoughtful solutions. VOA creates specialized programs to meet the critical needs of the communities we serve—our programs across Colorado look different because each community is distinct. Volunteers of America recognizes the senior who needs assistance with her grocery shopping in Fort Collins, and the student in Aurora who has never been to summer camp. We support Denver’s homeless veterans who have been underserved, and prepare preschoolers challenged by poverty to be successful in elementary school and beyond. Wherever we go we engage faith, relationship-building, and volunteers to lift-up and support Colorado’s most vulnerable citizens.
** The Residential Advocate provides for the protection of the physical and emotional well-being of the shelter residents. Responsible for providing residents with crisis intervention services and supervising volunteers on a regular basis.
· Provides for the protection of both the emotional and physical well-being of residents within program guidelines.
· Participates in general client and house maintenance such as supplying linen and personal items, implementing the client chore schedule, performing bed checks, enforcing curfew and other rules,
checking chore completion, setting and checking alarms, and checking building for complete clearance during fire drills.
· Provides individual counseling on a weekly basis with clients, assists the client with the identification of goals and implementing a plan.
· Provides trauma-informed care.
· Responsible for primary intake interviews with new clients, completing necessary documentation and determining if client is appropriate for admission.
· Answers crisis line and the emergency hotline. Responsible for awareness of agencies as possible referral resources for crisis callers and residents. Maintains records associated with this duty.
· Attends staff meetings weekly, in-service training as required and meets periodically with the Senior Program Manager for input and exchange of information.
· Observes clients’ daily behavior and documents observations in case notes. Also responsible for daily shift notes and notes on any group sessions conducted.
· Ensures maintenance of the facility as a comfortable and orderly environment.
· Provides direct crisis intervention services with clients.
· Responsible for conducting house and group session meetings as assigned.
· Responsible for providing supervision and training of new employees and volunteers as assigned.
· Able to give educational presentations to community groups, attend professional meetings when requested and conduct on-site tours.
· Maintains shift log and other documentation as required.
· Performs job responsibilities in accordance with the Social Work Code of Ethics.
· Ensures guest voice is incorporated into programmatic evaluation and improvement.
· Participate in on-call rotation in conjunction with other Advocates, Senior Managers and Senior Director.
· Performs all other duties as assigned.
· Models core culture attributes of VOAC that include “AIRS” (Accountability, Integrity, Respect and Service).
· Models and pursues with vigor VOAC’s three strategical critical virtues of HHS (Hungry, Humble, People Smart).
· Demonstrates servant-leadership and models open communication. Commits to providing a nourishing, truthful, approachable, joyful and healthy environment.
· Demonstrates compassion for helping those that are the most vulnerable in our community.
· Demonstrates knowledge of or a strong willingness to learn about poverty, human service government programs, VOAC solutions and services, homelessness, aging, veterans, at-risk youth and helping those most vulnerable in our society.
· Responsible for providing supervision and training of new employees and volunteers as assigned.
· Bachelor’s degree or the equivalent in a related area.
· One year of human service experience.
· Direct experience working with at-risk populations (i.e. people experiencing homelessness, veterans, and/or survivors of domestic violence)
· Training in de-escalation techniques/conflict mediation
· CPR/ AED Certification
· Knowledge of Microsoft Office products and Windows environment
· Excellent verbal and written communication skills
· Strong organization and problem-solving skills.
· Must possess a valid Colorado driver’s license (must pass a background check, credit check, and driving record check).
· Required to sleep on-site from 11pm to 6am during designated block shift.
· This position requires some lifting and carrying up to 40 pounds. Some walking is required to participate in house upkeep.
· Full-time, scheduled as a 3 day block shift 7am-8pm (13 hours, with one hour lunch break) (includes: overnights/weekends/holidays), 24/7/365. Part time shifts are a 1 day shift (13 hours with one hour lunch break)
· On call 1 week as part of rotation with Residential Advocates, Senior Managers and Senior Director.
LOCATION Southwest Safehouse and Durango Community Center- Durango, CO.
SALARY 22.02/hr FT, $20.30 PT