Customer Service Specialist
Montezuma County Department of Social Services has an opening for one Customer Services Specialist.
SUMMARY: The Customer Services Specialist is responsible for maintaining administrative and personnel services in order to meet legislative requirements and support local government operations.
SALARY: $16.89/hour plus Health, Dental, Vision, Life, EAP, HSA Insurance, 10 paid Holidays, Paid Annual and Sick Leave and a 401K match
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.
• Greet and welcome guests as soon as they arrive at the office
• Pleasant, professional telephone manner and the ability to manage a multi-line phone system. Answer, screen and route phone calls to the appropriate staff.
• Coordinates and schedules/ re-schedules appointments with appropriate staff, update calendar and appointment book
• Direct visitors to the appropriate person and office, keeps accurate record of incoming clients.
• Must regard work as confidential and understand and comply with all HIPAA regulations.
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone
• Receive, sort and distribute daily mail/deliveries in a timely manner
• Maintain office security by following safety procedures and controlling access via the reception desk
• Interpersonal and communication skills to develop and maintain effective working relationships with all internal and external customers.
• Manage, Organize and update relevant data using database application (CBMS traffic log)
• Operate a variety of standard office machines, including a personal computer and a variety of computer software, phone, fax, calculator, shredding machine, scanner and photocopy machine. Working knowledge of Windows based computer applications to include MS Word, MS Excel, MS Outlook, and Internet Access.
• Issue EBT (Electronic Benefit Transaction) Cards to clients. Keep and maintain detailed logs mandated by State and Federal requirements.
• Delivers Voter Registrations to County Clerk and Recorder as mandated by Federal requirements.
• Ability to interact with people, including staff, clients, and outside agencies in a professional friendly manner.
• Willingness to interact with a diverse client population while recognizing the unique nature of the services provided by the organization.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Acquires job skills and learns company policies and procedures to complete tasks.
• Any other duties as assigned by Supervisor/Manager.
Competency: To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations.
Customer Service - Responds promptly to customer needs.
Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality.
Team Work - Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
Written Communication - Writes clearly and informatively; Presents numerical data effectively.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Completes administrative tasks correctly and on time. Manages competing demands.
Cost Consciousness - Works within approved budget.
Innovation - Develops innovative approaches and ideas.
Planning/Organizing - Uses time efficiently.
Safety and Security - Observes safety and security procedures
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: Six months to one year related experience and/or training; or equivalent combination of education and experience.
Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software.
Certificates and Licenses: None
Supervisory Responsibilities: This job has no supervisory responsibilities.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually quiet.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit and reach with hands and arms and perform repetitive motions with wrists, hands, and fingers. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
Application may be obtained online at www.montezumacounty.org or from Montezuma County Social Services and returned to Montezuma County Department of Social Services, 109 W Main, Room 170, Cortez, CO 81321. Applications accepted until filled. AA/EOE Questions: 970-564-4138