Process Improvement Officer
CLASS TITLE: PROCESS IMPROVEMENT OFFICER
FLSA STATUS: E
REPORTS TO: COUNTY MANAGER
JOB SUMMARY: Under minimal supervision, the Process Improvement Officer is responsible for the design, evaluation, and implementation of best practice business processes to improve both service delivery and business efficiency. Performs complex, professional level analytical work in various program and functional areas related to workflow, resource allocation and process improvement. Works to identify process improvement opportunities and develops departmental and implementation plans which advance organizational goals.
ESSENTIAL JOB FUNCTIONS: Essential functions may include any of the following tasks, knowledge, skills and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks. Reasonable accommodations, as defined under the American with Disabilities Act, will be made when possible. • Analyzes existing departmental and organization workflows to identify areas of improvement. • Coordinates, implements, and monitors special projects with assigned area of responsibility; performs complex research and analysis of new programs, existing services, policy, and procedures; prepares and presents reports. • Leads and coordinates quality and efficiency studies to ensure continuous best business practices and process improvement opportunities. • Organizes and leads cross functional groups across departments to identify organizational opportunities that streamline or increase efficiency in the delivery of County services. • Develops and assists in implementing plans, processes and procedures that effectively meet or exceed customer expectations. • Creates workflow templates to streamline processes and increase efficiency. Provides recommendations to departments and works with respective teams on adoption and implementation strategies. Provides staff training as applicable. • Creates and presents financial impact reports and suggests funding strategies. • Partners with legal and compliance staff to ensure regulatory compliance. • Conducts on-going research to identify best business practices in all functional areas and disciplines. • Performs a wide variety of professional level research, administrative, and analytical duties in support of assigned functions, operations, and programs; performs duties in support of various administrative operations and activities within assigned areas of responsibility including project management, special projects, organizational development, research studies and other specialized functions. • Assists the County Manager with managerial and administrative responsibilities regarding the overall operations of the department. • Serves as support to County emergency operations and activities. • Performs other related duties as assigned. • Regular and predictable attendance required.
MATERIAL AND EQUIPMENT USED: • General Office Equipment
MINIMUM QUALIFICATIONS REQUIRED: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the knowledge, skills and abilities for this position would be:
Education and Experience: • Bachelor's degree from an accredited college or university with major course work in public administration, business administration, communications, or a related field; and, • Five years of increasingly responsible administrative, analytical or public experience. Licenses and Certifications: • Valid Driver's License. • Project management certification desired
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of: • Local government management, theory, practice, and administration. • Principles and practices of business administration. • Process improvement and methodology related to process analysis and redesign efforts. • Basic budgetary and accounting principles and practices. • Administrative principles and practices, including goal setting, program budget development and implementation and strategic planning methods. • Computer applications related to the work.
Skill in: • Using tact, discretion, initiative, and independent judgment within established guidelines. • In process improvement, business information, customer service, communication, leadership, problem-solving, and team building. • Communicating clearly and effectively, orally and in writing. • Preparing highly professional, clear, and concise reports, correspondence and other written materials. • Organizing work, setting priorities, meeting critical deadlines, and following up on assignments with a minimum of direction. • Researching, compiling, and summarizing a variety of informational and statistical data and materials. • Applying logical thinking to solve problems or accomplish tasks; to understand, interpret and communicate complicated policies, procedures, and protocols. • Accurately proofreading copy with accompanying knowledge of grammar, punctuation, and spelling. • Developing effective working relationships with a wide variety of County Officials, officials from other public and private organizations and the public. • Planning, organizing, assigning, directing, reviewing, and evaluating the work of staff. • Being an effective leader and decision maker, action-oriented, community focused, customer service & team oriented. • Establishing strong, collaborative working relationships with internal stakeholders.
Abilities to: • Ability to present complex processes in understandable terms to various cross-functional stakeholders. • Ability to speak effectively before public groups and respond to questions. • Ability to conduct complex research, data collection and analysis. • Ability to read, analyze and interpret professional periodicals and journals, technical procedures related to functional areas. • Ability to define problems, collect data, establish facts and draw valid conclusions. • Ability to develop cooperative working relationships with press, employees, senior management, elected officials and citizens. • Ability to work with mathematical concepts such as probability and statistical inference. • Ability to work under pressure of deadlines. • Ability to act with discretion and maintain confidentiality.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT: The conditions listed below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Please direct all requests for accommodation to the Human Resources Department. Environment: Work is performed in a standard office environment.
Physical: Primary functions require sufficient physical ability and mobility to work in an office and setting; to stand or sit for prolonged periods of time, to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to travel to other locations using various modes of private and commercial transportation; to verbally communicate to exchange information.
Salary $74,192 -80k DOE.
Application Deadline 4 pm 8/14/22.
We are an Equal Opportunity Employer.