Motor Vehicle Department - Senior Clerk & Recorder Technician

La Plata County Motor Vehicle Department - Senior Clerk & Recorder Technician: Performs clerical & admin functions of the County Clerk’s office including vehicle titles & registrations. Verification of documents, fee collection & cash drawer balancing. Enters data into computer system. Customer service. $21.50/hour. Full Time with medical, dental, vision, retirement, 38+ paid vacation/holiday days, 13+ paid sick days & paid parental leave benefits. We are an Equal Opportunity Employer.

CLASS TITLE: SENIOR CLERK & RECORDER TECHNICIAN

GRADE: G07

DEPARTMENT: COUNTY CLERK & RECORDER

FLSA STATUS: N

REPORTS TO: COUNTY CLERK

DATE: 02/98

REV DATE: 05/02, 01/13, 05/22, 6/23

JOB SUMMARY: Performs a variety of duties to assist the public in the issuance of Motor Vehicle and off highway vehicle titles, registrations, license plates, Persons with Disabilities placards and the purging and titling of manufactured homes, ensuring the work performed is accurate, timely and properly submitted to the State following all applicable regulations, statutes and laws.

ESSENTIAL JOB FUNCTIONS: Essential functions may include any of the following tasks, knowledge, skills and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks. Reasonable accommodations, as defined under the American with Disabilities Act, will be made when possible. Incumbent is responsible for the following essential job functions: Serves as the point of contact to assist the public who are in need of license plates and tabs, vehicle titles, Persons with Disabilities placards. Purges, records and titles manufactured homes, homemade trailers, off highway vehicles and bond titles. Determines the required acceptable documents submitted for each type of transaction. Enters the data into the State computer system or returns incomplete paperwork to the customer with a detailed explanation of what is required without providing legal guidance. Assists with processing and rejecting renewals received by mail, online and delivery. Inputs the information into the State computer system, prints new registrations, issues tabs, stuffs envelopes and returns the renewals by mail timely. This includes, may not be limited to 2% Rentals, Special Mobile Machinery, fleets, dealers and bulk renewals. Verifies the correct and current forms are being used for all types of transactions and State regulations, statutes and laws are followed for each transaction processed. Provides technical information by phone to the public, answering any and all questions related to Motor Vehicle licensing or titling. Returns calls to customers who leave messages. Assists with processing and rejecting liens and titles submitted from car dealerships or banks by mail and delivery from the back office when no customers are in the lobby. Makes certain all required paperwork is properly executed and correct fees have been submitted. If rejecting, ensures all areas have been checked and any and all problems have been addressed to prevent future rejects. Performs record searches and completes paperwork on manufactured home files that are requesting to be purged, sent in through the lien desk, when no customers are in the lobby. Follows up with the proper contacts and ensures it is completed to the end and eventually recorded in the Recording Department for public access and permanent retention. Assists in receiving, preparing, stocking and maintaining the inventory system of license plates and tabs to ensure accountability. Reports any discrepancies to the Supervisor immediately. Responsible for staying informed of any and all changes in new legislation, laws, statutes, forms and regulations mandated by both the State and County. Must review and acknowledge information provided by the supervisor through regular routing or electronic means. Stays abreast of all types of transactions to provide backup as needed. Prepares title paperwork, disability placard paperwork and all other documents every three months for shredding. Moderate cleaning, filing and scheduling repairs for office machinery. Assists in the Election Department when required and possibly becoming State certified in Elections by the direction of the County Clerk, Chief Deputy, and/or Election Director. Following up on correspondence and corrections with any State or County title rejects, ensuring each application is corrected and filed in a timely manner. Assists with balancing the cash drawer daily, checking accuracy of all monies collected including cash, check and credit cards to verify with the bookkeeper. Assists with Letters of Authorization for companies and businesses current and up to date. May assist in training new personnel to the Motor Vehicle division. Other duties as assigned. Regular and predictable in-person attendance is required.

MATERIAL AND EQUIPMENT USED: Computer and Software General Office Equipment

MINIMUM QUALIFICATIONS REQUIRED:

Education and Experience: High School diploma or GED; and, One to two years of progressively responsible related experience; or, Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.

Licenses and Certifications: None.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of: Basic accounting and bookkeeping procedures. Standard business arithmetic, including percentages and decimals. Correct English usage, including spelling, grammar, punctuation, and vocabulary. General office procedures, policies and practices, as well as basic knowledge of computer and other general office equipment. Computer applications related to the work.

Skill in: Using tact, discretion, initiative and independent judgment within established guidelines. Applying logical thinking to solve problems or accomplish tasks; to understand, interpret and communicate complicated policies, procedures and protocols. Typing at a rate of 40 net words per minute. Organizing work, setting priorities, meeting critical deadlines, and following up assignments with minimum direction. Customer service techniques. Communicating clearly and effectively, orally and in writing.

Ability to: Ability to perform highly detailed work in a fasted paced environment accurately. Ability to maintain a courteous and helpful manner in dealing with the public. Ability to establish and maintain effective working relationships with a variety of individuals. Ability to read and interpret documents such as rules, statutes, forms and procedure manuals.

Working Conditions and Physical Demands: Work is performed in a normal office environment with some exposure to outdoor temperatures or dirt and dust. The incumbent will be required to perform Vehicle Identification Number inspections which are done outdoors year-round. The incumbent's working conditions are fast-paced with many customers daily. Occasionally the employee may encounter difficult individuals who are angry and/or resistant to the programs offered. Primary functions require sufficient physical ability and mobility to work in an office and setting; to stand or sit for prolonged periods of time, to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to speak and hear; to travel to other locations using various modes of private and commercial transportation; to verbally communicate to exchange information. While performing the essential functions of this job the employee is occasionally required to lift and/or move up to 25 pounds.