Operations Manager
Vermillion, Plankinton & Mitchell, South Dakota
The Operations Manager oversees the day-to-day operations for Physician Managed Services in South Dakota. The Operations Manager position will be in one of the South Dakota service centers. This position is responsible for meeting and exceeding department goals, managing daily operations and staff for assigned projects. This position will maintain relationships with client operations leadership at the service level and will monitor compliance with State and Federal laws and guidelines.
The Operations Manager will perform all job-related duties, as assigned. Key job responsibilities will be the ability to effectively lead multiple or large-scale projects, represent the Organization in a professional manner, fostering an environment of trust and respect, while developing and mentoring team members.
Essential Job Functions
* Able to prioritize tasks and work independently without supervision
* Excellent verbal and written communication skills
* Strong attention to details and accuracy
* Strong analytical and research skills
* Understand and meet clients' specific needs
* Ability to lead, mentor and develop team members
Duties and Responsibilities:
* Meet and exceed department goals
* Support new project implementation and operational transition
* Special client projects
* Fill-in for Supervisors
* Monitor productivity, legal compliance and compliance with client policies & procedures
* Hire, review, discipline and terminate
* Verify and monitor time off requests
* Ensure employee compliance with Guidehouse policies and procedures
* Provide reports and statistical information for management and clients.
* Client services liaison.
* Monitor client revenue reports.
* Assist team where needed
* Process month-end procedures for Guidehouse
* Promote teamwork and a positive work environment.
* Travel to other Guidehouse locations and client sites as needed.
Client Responsibility:
* Ensure compliance with all client policies and procedures.
* Work with client to develop efficient workflows that promote success for the client and Guidehouse
* Provide reports and relevant statistics, KPI's to clients and leadership
* Complete required approvals and processes for the team and client
Education /Qualifications /Experience
* High School Diploma with a minimum of 5 years' revenue cycle experience with a healthcare provider or an outsourcing company.
* PC skills in a Windows environment are required. Knowledge and utilization of desktop applications to include Word and Excel is essential.
* Excellent verbal and written communication skills.
* Ability to initiate and follow through on projects and work independently with minimal supervision required.
* Previous staff supervisory experience required.
The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described.
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