Office Manager

Fort Lewis College   Durango, CO   Full-time     Administration / Clerical
Posted on September 9, 2021

Office Manager

Counseling Center Fort Lewis College Durango, Colorado Position Summary The office manager position will facilitate general office management, assist students, compile data, manage billing & budget, generate reports, and provide general administrative assistance to the Director as needed. The position reports to the Director of the Counseling Center. The Counseling Center offers individual counseling, group therapy, psychiatric consultations, and behavioral assessments. We offer consultations with faculty, staff, and families. Fort Lewis College Counseling Center can also make referrals to off campus resources and provides mental health outreach on campus and in the community.

Minimum Qualifications: • Three (3) or more years of office management experience or equivalent education and experience • Demonstrated ability to multi-task, prioritize, remain organized, and accomplish tasks in a way that is detail-oriented and ensures quality of work • Possess self-initiative and teamwork/cooperative skills • Superior verbal and written communication skills • Strong customer service orientation with sensitivity to the needs of others while exercising utmost confidentiality • Experience with computerized scheduling, data management, Outlook, Microsoft Word and Excel, and an ability to learn college computer applications • Capacity and willingness to receive and respond to direction and feedback from multiple team members and uphold a growth mindset • Ability to work within and embrace a departmental culture grounded in values of belonging, transparency, sustainability, and teamwork • A demonstrated commitment to diversity, equity, inclusion, and student success, as well as working with broadly diverse communities

Preferred Qualifications: • One or more year of experience in an educational and/or counseling related field • Comfortable communicating with others who may be in emotional distress • Ability to screen symptoms of clients in crisis situations and prioritize need based on such screening • Effective interpersonal skills and the ability to collaborate with and respond to multiple constituencies both at the college and in the community • Demonstrated extensive involvement with, and understanding of Native American, Black, Latinx, veteran, Asian & Pacific Islander, and/or LGBTQIA+ communities • Ability and willingness to contribute to a team-oriented work environment • Demonstrated abilities in leadership, openness and flexibility • Personal skills of stress tolerance, non-defensiveness and ability to receive and respond to feedback • Budget reconciliation and management Major Responsibilities • Answer phone, greet customers, and schedule client appointments • Take messages for counselors and convey customer concerns in an appropriate and timely manner • Consult by phone or in person with parents, faculty, and students to determine what help they need and route their call accordingly • Thorough questioning, observation, and intuition to determine how soon a client needs to be seen and the best counselor for the client • Complete weekly billing • Work directly with Director and collaborate with staff regarding students and office processes • Collaborate effectively with campus partners & consultants including the Health Center, medication specialist and Housing • Provide computer assistance for counselors, and work with IT on electronic record system updates • Operate the electronic scheduling program (Titanium) to include category management, counselor’s daily schedules, and train staff & interns on new features, etc. on a regular basis • Record program expenditures accurately in internal program budget ledger (Excel spreadsheet) • Reconcile monthly and year-end budget reports • Prioritize schedules and deadlines to ensure that client and staff needs and other position duties are properly completed • Manage the schedule and contact of students for the medication specialist • Manage the scheduling, spreadsheet, and other necessary paperwork for Behavior Assessments • Generate the data obtained from the scheduling program and enter data in annual report • General office management to include; generating forms, ordering supplies, making travel arrangements, submitting budget and payment forms, and billing and budget reconciliation, and the yearly contracts for the medication specialist and psychiatrist • Receive feedback and demonstrate willingness to learn and grow • Maintain confidentiality in all interactions • Maintain client information according to state ethical guidelines • Demonstrates a commitment to diversity, equity, inclusion, and student success, as well as working with broadly diverse communities • Maintains knowledge and awareness of digital accessibility including the American with Disabilities Act and Section 508. • Produces and remediates digitally accessible materials in accordance with FLC standards. • Perform other duties as assigned

Work Conditions: The work environment characteristics described here are representative of those that an employee can expect while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Moderate noise (i.e. business office with computers, phone, and printers) • Ability to work in a confined area. • Ability to sit at a computer terminal for an extended period of time. Compensation Salary is $35,000 for plus a comprehensive benefits package this position is 40 hours per week for 9 months (Mid-August to Mid-May), then 20 hours per week for 3 months (Mid- May to Mid-August)

The successful candidate will be required to submit original, official college transcripts, and pass a background check. The College and the Community Fort Lewis College, a public institution located in Durango, Colorado, offers degree programs in arts, business, education, health fields, humanities, social and natural sciences, and teacher education. Our inspiring mountain campus is located atop a scenic mesa overlooking historic Durango and situated between the San Juan Mountains and the desert Southwest. We are committed to accessible and high-quality baccalaureate education, and our hallmarks are remarkably close relationships between students and faculty, the freedom of intellectual exploration, and the challenge of experiential learning. Our 3,300 students come from 48 states, 17 countries, with 36% Native American and Alaska Native backgrounds, and 11% Hispanic backgrounds. Durango is a thriving multicultural community of 18,500 set along the beautiful Animas River Valley. Averaging 300 sunny days per year, the community is known for its outdoor lifestyle and friendly, festive atmosphere. Durango is also the cultural and economic hub of the Four Corners region, rich in dining, shopping, and entertainment, and linked with airline service to hubs in Denver, Phoenix, and Dallas. Equal Opportunity Fort Lewis College does not discriminate on the basis of race, age, color, religion, national origin, sex*, disability, sexual orientation, gender identity, gender expression, family or domestic status, political beliefs, veteran status, pregnancy, or genetic information. Accordingly, equal opportunity for employment shall be extended to all persons. The College shall promote equal opportunity, equal treatment, and affirmative action efforts to increase the diversity of students, faculty, and staff. The College is dedicated to building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment. To file a report, get resources, read policies, or make an appointment, See www.fortlewis.edu/CARE.

Questions about Title IX sex discrimination? Office of the Title 9 Coordinator Molly Wieser 230 Skyhawk Station 1000 Rim Drive Durango, Colorado 81301 (970) 247-7241 wieser_m@fortlewis.edu Other discrimination questions? Office of the Equal Opportunity Coordinator David Pirrone 192 Education Business Hall 1000 Rim Drive Durango, Colorado 81301 (970) 247-7182 djpirrone@fortlewis.edu Information about Fort Lewis College’s alcohol and drug policy, sexual assault policy, campus security policies, campus crime statistics, fire safety procedures and fire statistics, and campus/community resources can be found in the Annual Security and Fire Safety Report. Hard copies are available upon request. * Title IX of the Education Amendments of 1972 and Part 106 of the Code of Federal Regulations (CFR) prohibit discrimination on the basis of sex, including in admission and employment. Inquiries about the application of Title IX and CFR 106 to Fort Lewis College may be directed to FLC's Title IX Coordinator and/or to the Assistant Secretary for Civil Rights of the Department of Education.

ADAA Accommodations Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact Kristin Polens by phone 970-247-7459 or email kpolens@fortlewis.edu at least five business days before the assessment date to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.