Customer Service Representative
Customer Service Representative
Ballantine Communications, Inc. is seeking a friendly Customer Service Representative in our Circulation Department. The ideal candidate will have at least one year of customer service experience, attention to detail and excellent communication skills.
Essential Responsibilities: Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Conduct outbound telemarketing calls and carrier communications. Processing postal statements Other duties as assigned.
Knowledge, Skills, and Abilities:
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Integrity — Job requires being honest and ethical.
Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. Ability to work in a fast-paced environment.
Training and Education: HS Diploma One year experience working in a customer service related position. BCI offers a comprehensive Medical, dental, vision, 401(k) benefit plans, including medical, dental, vision, life insurance, and paid vacation/sick/holiday pay.
BCI is an Equal Opportunity Employer.
Pay: $15 per hour