Due to Federal Gov't Facility; US Citizen applicants only please.
Location: Kirtland AFB.
Acts as the company engineering representative with overarching responsibility for implementation and optimization of hardware and/or software products and multi-vendor systems at customer sites including oversight and integration support of existing hardware, software, network configurations and new system initiatives for all sites within area of responsibility. Installation of software maintenance releases or hardware upgrades including the oversight of the installation process and test procedures to diagnose and resolve product performance problems at installation.
Identifies areas requiring product improvement and approves/implements upgrades and hardware or software engineering change orders. Provides feedback and customer support regarding product performance problems and suggested solutions which may require product exchanges or more complex problem solving. Prepares and conducts special reports and presentations pertinent to company products and services, field operations or other applications.
Plans, prepares and conducts on-the-job training as required in support of the foregoing activities. May oversee a team of field service technicians and train, monitor, and otherwise assist lower level service technicians.
This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.
Employer: Bay Systems Consulting Inc.
government contractor supporting the mission of major US government agencies.